Shipping Policy

Shipping & Delivery Information

At Silk Works, we aim to ship your order within 24 hours of purchase (excluding weekends and bank holidays). All orders are sent via tracked delivery to ensure peace of mind. You’ll receive tracking details directly to your email once your order is on its way.

UK Shipping

  • Free Standard Delivery on all UK orders over £40

  • Next Working Day Delivery: £7 (excluding bank holidays)

  • All deliveries are sent via tracked services for reliable, safe arrival

REST OF THE WORLD

  • Free International Shipping on orders over £100

  • Europe: £7

  • Rest of World: £14

Please note that international orders may be subject to customs fees or import duties, which are the responsibility of the customer. These charges vary by destination and are determined by your local customs office.

For more accurate information, we kindly suggest to get in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

Gift Orders

Our entire collection is elegantly packaged, making it ideal for gifting. You can add a personalised gift note during checkout for a thoughtful touch.

Payment Methods

We offer a smooth and secure checkout experience. Payment options include:

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

  • Visa

  • Mastercard

Delivery & Lost Parcels

While most parcels arrive promptly, delivery times may occasionally vary. Items are not considered lost until 10 working days after dispatch (UK), at which point we can send a replacement.

Please ensure your shipping details are correct at checkout, as we are unable to amend errors once the order has been processed.